Master Terms & Conditions

Effective date: 3 October 2026
Last updated: 3 October 2026

These Master Terms & Conditions / SaaS Terms of Service ("Terms") govern access to and use of Scholars Copilot, a software-as-a-service platform operated byHash Buckets, a sole proprietorship registered in Pakistan ("Hash Buckets", "we", "us", or "our").

By creating an account, accepting these Terms, accessing, or using Scholars Copilot, the person or organization doing so ("Customer", "you", or "your") agrees to be legally bound by these Terms.

If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Definitions

For purposes of these Terms:

"Authorized User" means an individual who is authorized by Customer to access and use the Service under Customer's account.

"Customer Data" means information, documents, files, records, personal data, student or applicant information, communications, and other content submitted, uploaded, transmitted, or otherwise provided to the Service by or on behalf of Customer or its Authorized Users.

"Documentation" means documentation, guides, instructions, or other materials that we make available concerning the Service.

"Service" means the Scholars Copilot software platform, application, features, functionality, APIs, and related services made available by Hash Buckets.

"Subscription" means the applicable paid or free access arrangement under which Customer is permitted to use the Service.

"Third-Party Services" means third-party products, services, platforms, infrastructure, integrations, or applications that interact with or support the Service.

"AI Services" means artificial-intelligence, machine-learning, language-model, embedding, or related functionality made available through the Service.

"Beta Services" means features, functionality, plans, or versions designated by Hash Buckets as beta, preview, experimental, early access, testing, or otherwise not generally available.

2. Acceptance of terms

2.1. These Terms constitute a legally binding agreement between Customer and Hash Buckets.

2.2. By using the Service, Customer confirms that it has read, understood, and accepted these Terms.

2.3. If Customer does not agree to these Terms, Customer must not access or use the Service.

2.4. Where Customer has entered into a separate written agreement with Hash Buckets concerning the Service, that agreement will govern to the extent of any direct conflict with these Terms.

3. Eligibility and business use

3.1. The Service is primarily intended for business and organizational use by education agencies, student recruitment organizations, consultants, institutions, and similar professional users.

3.2. Customer must have the legal capacity and authority to enter into these Terms.

3.3. Customer is responsible for ensuring that its use of the Service complies with all laws and regulations applicable to Customer and its activities.

4. Access to the Service

4.1. Subject to these Terms, Hash Buckets grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the applicable Subscription period.

4.2. Customer may permit Authorized Users to access the Service within the limits of its applicable Subscription.

4.3. Customer is responsible for all activity conducted through its account and Authorized Users.

4.4. Customer must ensure that account credentials are kept confidential and must promptly notify Hash Buckets of any suspected unauthorized access.

4.5. Customer must not share accounts or credentials in a manner that circumvents Subscription limits.

5. Subscriptions, plans and fees

5.1. The Service may be offered under free, beta, promotional, trial, or paid plans.

5.2. Applicable features, limits, pricing, usage allowances, and other commercial terms may be described on the applicable pricing page, order form, beta agreement, or other written arrangement.

5.3. Unless expressly stated otherwise, free or promotional access does not create a perpetual entitlement to the applicable plan or features.

5.4. Hash Buckets may change pricing, plans, features, limits, or commercial terms for future Subscription periods by providing reasonable notice where appropriate.

5.5. Unless otherwise agreed in writing, fees paid for the Service are non-refundable except where required by applicable law or expressly stated in the applicable commercial terms.

6. Beta and experimental services

6.1. During the closed beta period, Customer may receive access to Beta Services.

6.2. Beta Services may contain bugs, errors, incomplete functionality, performance limitations, or other issues and may be modified, suspended, or discontinued at any time.

6.3. Beta Services are provided for evaluation and product development purposes.

6.4. Customer acknowledges that Beta Services may not have the reliability, functionality, availability, or feature completeness of generally available commercial software.

6.5. Hash Buckets does not guarantee that Beta Services will become generally available or that beta features will remain available after the beta period.

6.6. Any special beta benefits, including free access, discounted access, extended access, or other benefits, are subject to the applicable Closed Beta Agreement or Domain Expert / Design Partner Agreement.

7. Fair use and usage limits

7.1. Customer agrees to use the Service reasonably and in accordance with the limits applicable to its Subscription.

7.2. Hash Buckets may establish reasonable limits relating to users, storage, requests, processing, automation, integrations, AI usage, or other resource consumption.

7.3. Where Customer's usage materially exceeds reasonable usage for its applicable plan or creates disproportionate infrastructure, storage, AI, or operational costs, Hash Buckets may:

• request that Customer reduce usage;
• impose reasonable temporary restrictions;
• require Customer to move to an appropriate paid plan; or
• suspend or terminate access where the issue cannot reasonably be resolved.

7.4. Hash Buckets will, where reasonably practicable, communicate with Customer before taking material action under this section.

7.5. Fair-use protections are intended to prevent abuse or exceptional resource consumption and are not intended to restrict ordinary use of the Service within the applicable Subscription.

8. Customer Data

8.1. Customer retains ownership of Customer Data.

8.2. Customer grants Hash Buckets the limited rights necessary to host, store, process, transmit, reproduce, modify, and otherwise process Customer Data solely to:

• provide and operate the Service;
• maintain and secure the Service;
• prevent fraud, abuse, or unauthorized activity;
• provide customer support;
• comply with applicable law; and
• perform other activities expressly permitted under these Terms or the applicable DPA.

8.3. Customer is responsible for the accuracy, legality, quality, and appropriateness of Customer Data.

8.4. Customer is responsible for ensuring that it has all necessary rights, permissions, notices, consents, and lawful bases required to provide Customer Data to Hash Buckets and permit its processing through the Service.

8.5. Customer must not upload or process information through the Service where doing so would violate applicable law, contractual obligations, confidentiality obligations, or the rights of another person.

9. Personal data and data processing

9.1. Customer may use the Service to process personal data relating to students, applicants, employees, customers, or other individuals.

9.2. Where Hash Buckets processes Customer Data on Customer's behalf, the parties' respective data-protection obligations are further governed by the applicable Data Processing Agreement ("DPA").

9.3. Customer remains responsible for determining the purposes and lawful basis for processing personal data submitted to the Service.

9.4. Customer is responsible for providing appropriate privacy notices and obtaining any required consents or authorizations.

9.5. Nothing in these Terms transfers responsibility for Customer's underlying legal obligations relating to its data subjects to Hash Buckets, except to the extent expressly required by applicable law or agreed in the DPA.

10. Customer responsibilities

Customer is responsible for:

• its use of the Service;
• Authorized Users and their activities;
• maintaining appropriate account credentials;
• ensuring Customer Data is lawful and appropriate;
• maintaining necessary backups or copies of important Customer Data where appropriate;
• complying with applicable laws and contractual obligations;
• configuring integrations and third-party services appropriately;
• reviewing important outputs generated by the Service; and
• ensuring that use of the Service does not create unacceptable risks to individuals or organizations.

11. Acceptable use

Customer must not use the Service to:

• violate applicable laws or regulations;
• infringe intellectual property, privacy, confidentiality, or other rights;
• upload malicious code, malware, viruses, or other harmful material;
• attempt to gain unauthorized access to the Service or another user's account;
• interfere with the security, integrity, availability, or operation of the Service;
• probe, scan, or test vulnerabilities without authorization;
• reverse engineer, decompile, disassemble, or attempt to derive source code from the Service except to the extent such restriction is prohibited by applicable law;
• circumvent usage, security, or access controls;
• use the Service to develop or provide a substantially competing service using unauthorized access to the Service or its proprietary functionality;
• abuse automated access mechanisms;
• use the Service to process data in violation of applicable law;
• impersonate another person or organization;
• distribute spam, fraudulent communications, or malicious content; or
• otherwise use the Service in a manner that could materially harm Hash Buckets, the Service, other customers, or third parties.

12. Intellectual property

12.1. Hash Buckets and its licensors retain all rights, title, and interest in and to the Service, including its software, architecture, interfaces, designs, workflows, documentation, trademarks, branding, and underlying technology.

12.2. These Terms do not transfer ownership of the Service to Customer.

12.3. Except for the limited rights expressly granted under these Terms, no license or other right is granted to Customer.

12.4. Customer retains ownership of Customer Data.

12.5. Customer grants Hash Buckets a limited license to use Customer Data as necessary to provide the Service and as otherwise described in these Terms and the DPA.

13. Feedback

13.1. Customer may provide suggestions, ideas, comments, recommendations, bug reports, feature requests, or other feedback concerning the Service ("Feedback").

13.2. Customer grants Hash Buckets the right to use Feedback without restriction or compensation, provided that Hash Buckets does not publicly identify Customer as the source of confidential Feedback without appropriate permission.

13.3. Feedback does not transfer ownership of Customer Data or confidential information.

14. AI features

14.1. The Service may contain AI-powered functionality.

14.2. AI-generated outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for a particular purpose.

14.3. Customer is responsible for reviewing AI-generated outputs before relying upon them, particularly where an output may affect an individual's education, immigration, employment, financial position, legal status, or other consequential matter.

14.4. AI functionality must not be treated as legal, immigration, financial, medical, educational-admissions, or other professional advice.

14.5. Customer remains responsible for decisions made using AI-generated outputs.

15. Bring your own AI keys (BYOK)

15.1. Where the Service supports Customer-provided AI provider credentials or API keys, Customer is responsible for obtaining and maintaining those credentials.

15.2. Customer is responsible for complying with the applicable AI provider's terms, policies, pricing, and usage restrictions.

15.3. Customer is responsible for charges imposed directly by its AI provider.

15.4. Customer must not provide Hash Buckets with credentials that Customer is not authorized to use.

15.5. Hash Buckets may process requests through third-party AI providers or infrastructure where necessary to provide functionality selected by Customer.

15.6. AI providers may have their own privacy, retention, security, and processing terms. Customer is responsible for reviewing and accepting those terms where applicable.

16. Third-party services and integrations

16.1. The Service may integrate with or depend upon Third-Party Services.

16.2. Third-Party Services may be subject to separate terms and privacy policies.

16.3. Hash Buckets is not responsible for the independent operation, availability, security, or policies of Third-Party Services outside Hash Buckets' reasonable control.

16.4. Customer authorizes Hash Buckets to interact with Third-Party Services as necessary to provide integrations requested or enabled by Customer.

16.5. Customer is responsible for ensuring that its use of connected Third-Party Services is lawful and authorized.

17. Security

17.1. Hash Buckets maintains reasonable technical and organizational measures designed to protect the Service and Customer Data against unauthorized access, loss, misuse, or disclosure.

17.2. No internet-based service can be guaranteed to be completely secure.

17.3. Customer is responsible for maintaining appropriate security of its accounts, credentials, devices, integrations, and Authorized Users.

17.4. Customer must promptly notify Hash Buckets if it becomes aware of unauthorized access to its account or a security issue affecting the Service.

17.5. Where required by applicable law and the DPA, Hash Buckets will provide appropriate notice concerning confirmed security incidents affecting Customer Data. See also ourSecurity page.

18. Availability and service changes

18.1. Hash Buckets will use reasonable efforts to keep the Service operational.

18.2. The Service may occasionally be unavailable due to maintenance, upgrades, infrastructure failures, security events, third-party service failures, or circumstances outside Hash Buckets' reasonable control.

18.3. Unless expressly agreed under a separate SLA, Hash Buckets does not guarantee a specific uptime percentage or service availability level.

18.4. Hash Buckets may modify, improve, replace, or discontinue features of the Service.

19. Confidentiality

19.1. Each party may receive confidential information belonging to the other party.

19.2. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the relationship between the parties.

19.3. Confidential information does not include information that:

• is publicly available without breach;
• was already lawfully known;
• is independently developed without use of confidential information; or
• is lawfully received from a third party without confidentiality restrictions.

19.4. A party may disclose confidential information where required by law, provided that it gives notice where legally permitted.

20. Warranties and disclaimers

20.1. The Service is provided on an "as available" and "as is" basis to the maximum extent permitted by applicable law.

20.2. Except as expressly stated in these Terms, Hash Buckets disclaims warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

20.3. Hash Buckets does not warrant that:

• the Service will always be uninterrupted;
• the Service will be error-free;
• every feature will remain available;
• AI-generated output will be accurate;
• the Service will satisfy every Customer requirement; or
• every defect will be corrected immediately.

20.4. Customer is responsible for evaluating whether the Service is appropriate for its intended use.

21. Indemnification

21.1. Customer will defend, indemnify, and hold harmless Hash Buckets and its owners, personnel, contractors, and service providers from third-party claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

• Customer's unlawful use of the Service;
• Customer Data, including claims concerning Customer's rights, permissions, notices, consents, or lawful basis for processing;
• Customer's breach of these Terms;
• misuse of the Service by Customer or its Authorized Users; or
• Customer's violation of third-party rights.

21.2. Hash Buckets will provide reasonable cooperation concerning an indemnified claim.

21.3. Hash Buckets may control the defense and settlement of a claim where appropriate, provided that Customer's obligations will not include settlement requiring Customer to admit wrongdoing or undertake material obligations without Customer's consent.

22. Limitation of liability

22.1. To the maximum extent permitted by applicable law, Hash Buckets will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or anticipated savings.

22.2. To the maximum extent permitted by applicable law, Hash Buckets' aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of:

• the amount paid by Customer to Hash Buckets for the Service during the twelve (12) months preceding the event giving rise to the claim; or
• USD 100.

22.3. For free, trial, or beta Customers that have paid no fees, the applicable liability cap will be USD 100, except to the extent a higher limitation is prohibited by applicable law.

22.4. Nothing in these Terms limits liability that cannot lawfully be limited under applicable law.

23. Data loss and customer backups

23.1. Customer acknowledges that it is responsible for maintaining appropriate copies of critical information.

23.2. Hash Buckets may maintain backups and recovery mechanisms as part of its infrastructure and operational practices.

23.3. Backup systems are intended for operational recovery and are not a substitute for Customer maintaining copies of information that it considers critical.

23.4. Hash Buckets will not be responsible for losses arising solely from Customer's failure to maintain appropriate copies where such responsibility may lawfully be excluded.

24. Suspension

Hash Buckets may suspend or restrict access to the Service where reasonably necessary to:

• prevent security threats;
• prevent fraud or abuse;
• address a material violation of these Terms;
• comply with law or governmental requirements;
• protect the Service or other customers; or
• address unpaid amounts where applicable.

Where reasonably practicable, Hash Buckets will provide notice and an opportunity to resolve the issue before suspension, except where immediate action is reasonably necessary.

25. Termination

25.1. Customer may terminate its use of the Service at any time, subject to any applicable Subscription or contractual terms.

25.2. Hash Buckets may terminate these Terms or Customer's access where Customer materially breaches these Terms and fails to remedy the breach within a reasonable period after notice, where remediation is possible.

25.3. Hash Buckets may terminate or discontinue Beta Services at any time.

25.4. Upon termination, Customer's right to access the Service will cease.

25.5. Subject to the DPA and applicable data-retention procedures, Customer may request export of Customer Data during the applicable post-termination period.

25.6. Hash Buckets may delete Customer Data following termination in accordance with the DPA, applicable retention practices, and legal requirements.

25.7. Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, confidentiality, indemnification, limitations of liability, disclaimers, and dispute resolution.

26. Data export

26.1. Where technically available, Customer may export Customer Data using functionality provided by the Service.

26.2. Customer is responsible for completing any desired export before termination or expiration of the applicable data-export period.

26.3. Hash Buckets may provide reasonable assistance with data export where commercially and technically feasible, which may be subject to additional fees for substantial manual work.

27. Changes to these Terms

27.1. Hash Buckets may update these Terms from time to time.

27.2. Material changes will generally be communicated through the Service, website, email, or another reasonable method.

27.3. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

27.4. If Customer does not agree to material updated Terms, Customer may discontinue use of the Service.

28. Governing law

28.1. These Terms will be governed by the laws of Pakistan, without regard to conflict-of-law principles, unless a separate written agreement expressly provides otherwise.

28.2. The parties will first attempt to resolve disputes through good-faith discussions.

28.3. If a dispute cannot be resolved through good-faith discussions, it will be submitted to the courts having appropriate jurisdiction in Pakistan, unless the parties agree otherwise in writing.

29. International customers

29.1. Customers located outside Pakistan may use the Service subject to these Terms.

29.2. Customer is responsible for ensuring that its use of the Service and transfer of Customer Data to Hash Buckets or applicable service providers complies with laws applicable to Customer.

29.3. Where required, the parties may enter into additional data-processing or international-transfer arrangements.

30. Notices

30.1. Hash Buckets may provide notices through the Service, email, account notifications, or other reasonable electronic means.

30.2. Customer is responsible for keeping its account contact information current.

30.3. Legal notices to Hash Buckets should be sent to:

31. Assignment

31.1. Customer may not assign or transfer these Terms without Hash Buckets' prior written consent, except where permitted by applicable law in connection with a merger, acquisition, or sale of substantially all relevant assets.

31.2. Hash Buckets may assign these Terms to an affiliate, successor, acquiring entity, or entity resulting from a corporate restructuring, merger, acquisition, or transfer of the Service.

31.3. Any successor entity may continue operating the Service and honoring applicable customer rights and obligations.

32. Force majeure

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government action, telecommunications failures, widespread internet failures, infrastructure failures, labor disputes, or failures of third-party service providers.

33. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

34. No waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

35. Entire agreement

These Terms, together with any applicable order form or Subscription terms, Closed Beta Agreement, Domain Expert / Design Partner Agreement, Data Processing Agreement, Privacy Policy, and other written agreements expressly incorporated by reference, constitute the agreement between Customer and Hash Buckets concerning the Service.

If there is a conflict between documents, the following order of precedence applies unless otherwise expressly stated:

1. a separately signed written agreement;
2. the applicable order form or special commercial agreement;
3. the applicable DPA with respect to data-protection matters;
4. these Terms;
5. the Privacy Policy for privacy matters.

36. Electronic acceptance

Customer agrees that clicking an acceptance button, checking an acceptance box, creating an account, signing an electronic agreement, or otherwise accessing or using the Service may constitute electronic acceptance of these Terms to the extent permitted by applicable law.

Electronic records of acceptance may be retained by Hash Buckets as evidence of Customer's acceptance.

37. Contact

For questions concerning these Terms, contact:

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